PRIVACY POLICY
HONGYE JIAXIN LIMITED (trading as ONE VAPE) respects your privacy. This policy explains what personal information we collect, how we use it and your choices.
Questions about your privacy?
Information we collect
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Contact and delivery details you give us when you order or contact us (name, email, phone, address) -
Order history and payment status (we do not store full card details; payments are handled by our payment provider) -
Age confirmation and, where required, proof-of-age information -
Technical data such as IP address, browser type and pages visited, collected through cookies
How we use it
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To process, ship and support your orders -
To verify your age and meet our legal obligations -
To reply to your enquiries -
To keep the site secure and working properly
We do not sell your personal information.
Who we share it with
Only with service providers who help us run the business, such as payment processors, couriers and hosting providers, and with authorities where the law requires it.
Cookies
We use essential cookies to run the cart and remember your age confirmation. You can block cookies in your browser, but parts of the site may then not work.
Storage and security
We take reasonable steps to protect your information and keep it only as long as needed for the purposes above or as required by law.
Your rights
You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by contacting us. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
Email us at sales@one-vape.com or contact us via WhatsApp on +61 421 691 937. We’ll respond within 6 hours, usually immediately during business hours. We recommend contacting us via WhatsApp. We reply to 100% of customer enquiries.
HONGYE JIAXIN LIMITED (trading as ONE VAPE), Unit 9, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong.