SHIPPING POLICY
Everything you need to know about how we process, deliver and track your order across Australia.
Questions about your order?
Where we ship
We ship to addresses within Australia only.
Orders are not sent to PO boxes or parcel lockers where an adult signature cannot be collected.
Processing times
Orders placed before 2pm (AEST) on a business day are normally processed the same day. Orders placed after that, or on weekends and public holidays, are processed on the next business day.
Delivery times
Delivery usually takes approximately:
-
Sydney metro: 1–3 business days -
Other major cities: 2–4 business days -
Regional or remote areas: 3–5 business days
Delivery times are estimates and may vary depending on the destination and carrier.
Age verification on delivery
All orders must be received by an adult. Carriers may ask for photo ID and will not leave the parcel if the recipient cannot prove their age.
Shipping costs
Standard shipping within Australia costs AUD $13. Orders of AUD $150 or more qualify for free shipping. The final shipping cost is shown at checkout before you pay.
Tracking
Once your order is dispatched we email you a tracking number.
Lost or damaged parcels
If your parcel arrives damaged or has not arrived within the estimated time, contact us within 7 days and we will work with the carrier to resolve it.
HONGYE JIAXIN LIMITED (trading as ONE VAPE), Unit 9, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong.
Still have questions?
Email sales@one-vape.com or message us on WhatsApp at +61 421 691 937.